We have designed a very elaborate Frequently Asked Questions forum. With contributions from our customers, technicians and engineers we have sorted through thousands of questions and found many common questions that we felt are excellent. Our specialists were more than happy to answer these questions and we published them to help you learn more.
If you have a question that you would like to see in our F.A.Q., simply click our contact form and submit your question for review.
A: For each voice call, you need at least 64kb/s (kilo-bits per second) upload and the same for download. The more, the better the sound quality.
So for 5 calls, simply multiple 64kb/s by 5 and you get 312kbps.
A: That can be caused by a number of factors. Internet speed, latency, internal network traffic, firewall configuration, as well as the type and quality of the connection with the person on the other side of the phone call.
A: Voice over Internet Protocol has a wide variety of settings. One in particular is called the DTMF Mode. This is what specifically controls whether or not your touch tones do work. Typically this setting works best when set to RFC2833.
A: A test environment is absent of many common production variables such as bandwidth utilization and protocol priorities. Using a managed switch with QoS and a Voice VLAN may be the answer you are looking for.
A: As an FCC registered telecommunications provider, we are required to collect taxes for the government and apply surcharges when necessary. VoIP is only the medium in which the communications takes place.
A: If your traditional provider is unable to maintain your existing numbers, you can port them over to us and we will maintain them for you. We can then forward those numbers to your new ones so that you may keep them.
A: Actually, you can have as many IP addresses as you like. ARIN is the governing body of IP address assignments requires that we justify all of our IP addresses. We will gladly provide you with the necessary paperwork to help us complete this process.
A: First thing that we ask that you do is connect only a single computer to the router we provided to you. From there you can visit our speed test and confirm your speed. If your speed is below what your subscribed speed should be, you should contact our technical support as soon as possible.
A: No. We are providing direct Internet connectivity, not managed connectivity like many providers. The only part of your connection that we manage is to ensure that you receive the bandwidth you subscribe to, nothing else.
A: Speed tests are very tricky to understand. A speed test that travels over the Internet is like buying a car that can get 100mpg. But if you test it on 10 different highways with different levels of traffic, then you will never see your 100mpg.
Well, not so much that, but we provide you a speed that is dedicated just to you. When you go to a public testing site (PTS), you have to travel over different routes of the Internet to get to that PTS. As your request passes over different routes,
there is an inherent delay called latency that causes variable results. By the time your request to that site is received, it may have already been slowed down quite a bit. For a more accurate speed test, click here.
A: Let's start by giving you the credit you deserve. That is a mouthful of a question. You are absolutely right, a Mesh can be a Mess.
If you have 5 locations, a true mesh would have a 5 tunnels configured at each site. Then for each site you would need the correct routing tables.
Yes, this could get very meshy. A VPLS on the other hand is simply like having a single central site, throwing a line to each location and assigning
all routing to the remote locations to the VPLS connection. This certainly simplifies the routing, offers security far superior to sending your traffic
over a public network, such as the Internet and reduces the over head required by encrypting and encapsulating via VPN.
A: If you currently do not have servers but you want to co-locate with us, we can lease you the servers that you need. We would also take care of every aspect of the servers provisioning for your convenience.
A: We have utility power, backup generators and uninterruptable power supplies, multiple Internet peering links and routing capabilities. We also have multiple locations if you wish to replicate your data.
A: Our virtual host servers have RAID 10 disk redundancy, utility power, generator power and uninterruptable power supplies. We can also replicate our virtual servers to one of our many different data centers in different geographic locations.
A: Unlike physical co-location, virtualization has a much smaller footprint. There is a host server which houses multple virtual servers. By way of contrast, this reduces the power requirements and the real-estate occupied by physical co-location.