SUPPORT
Support is not only technical, it's every aspect of our services. From understanding our services and helping to get you started to our on-site installation and custom configurations of your network services.
Support also incorporates our automated monitoring system, Network Surveillance Center and Network Operations Center, our sales experts to help you understand the newest technologies available, our engineers who bring the technology to our platforms and even our technicians who work directly with you to bring our services to your business.
Online
Our website has resources available to help guide you through most questions that you may have. Starting with our frequently asked questions (FAQ), to posting a request or sending an email, you can be sure we are always available to provide you with the support you need. For connectivity and data service customers, we have a customer portal available that provides real-time, up to the minute and historical reporting.
By Phone
Our sales team are available to provide you with information about the newest technologies available and how we can bring them to you. Our technical support staff is avialable 24 hours a day, 7 days a week to manage all of your technical needs. Our team is always available to help with your questions when you need us.
On-Site
Whether for installation, configuration or immediate response, our technicians are ready to deploy on-site at your location when you need us. Even off-hours, weekends and holidays, we are there to help you find the right solution.
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Customer Portal
Our portals are available for connectivity, co-location, virtual co-location and bandwidth customers who wish to perform real-time usage reporting as well as historical usage reporting.
When customers enter our portal monitoring system, they can view statistics of their network connections, manage different subscribed services and submit various support requests.
To learn more about our customer portals, click here.
Network Monitoring
Our custom designed network montioring system has been built to watch every aspect of our network and determine potential problems before they occur.
Engineers constantly review the Network Surveillance Center to ensure that every customer receives the full attention that they deserve. For our data connectivity customers, daily usage reports and online monitoring is available, which may help to determine any potential network issues.
Our Partners
Our experienced and skilled technical partner consultants can help you with any additional support, scalability and management concerns you may have. Our partners are experts specializing in network infrastructures and security, desktop and server support. Their combined efforts with our engineers provide you with the most incredible level of support imaginable. Any problem, any question, any requirement can be addressed, answered and fulfilled.
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